HP ScanJet Enterprise Flow 5000 s4 - Manual (Page 55)

If problems continue, it is possible that the HP scanning software, firmware, or associated drivers are out of
date or have become corrupted. See www.hp.com/go/sj5000s4 or www.hp.com/go/sj7000s3 to locate
software, firmware, and driver updates for the scanner.
Test the scanner
Follow this procedure to test the scanner:
1. Ensure that the power supply is securely connected between the scanner and a live electrical outlet or
surge protector. Check that the Power LED on the control panel is on to verify that the power supply is
functional.
2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an
outlet and turned on.
3. Press the Power button to turn off the scanner, disconnect the power supply from the scanner, and
then turn off the computer to which the scanner is connected. Wait 30 seconds, reconnect the power
supply to the scanner, press the Power button to turn on the scanner, and then turn on the computer.
4. Try to rescan.
Control-panel messages
The control-panel messages indicate the current product status or situations that might require action.
Error Description
Hardware Error A hardware failure occurred.
Hatch Open The document feeder hatch is open or not securely latched.
Lamp Error The product lamp failed.
Paper Error ● No document was detected in the document feeder input tray.
● The product has detected a document feeder page mispick (for example, no pages fed
through the product).
● The product has detected a multiple-page feed error.
Paper Jam The product has detected a paper jam.
USB Error A scanner communication failure occurred.
ENWW Control-panel messages 47