PLANET ICA-HM830W - Manual (Page 76)

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The port number assigned in your Internet Camera might not be
available via Internet. Check your ISP for available port.
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The proxy server may prevent you from connecting directly to the
Network Camera, set up not to use the proxy server.
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Confirm that Default Gateway address is correct.
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The router needs Port Forwarding feature. Refer to your router's
manual for details.
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Packet Filtering of the router may prohibit access from an
external network. Refer to your router's manual for details.
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Access the Network Camera from the Internet with the global IP
address of the router and port number of Network Camera.
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Some routers reject the global IP address to access the Network
Camera on the same LAN. Access with the private IP address
and correct port number of Network Camera.
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When you use DDNS, you need to set Default Gateway and DNS
server address.
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If it’s not working after above procedure, reset Network Camera
to default setting and installed it again.
Image or video does not appear in
the main page.
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The first time the PC connects to Internet Camera, a pop-up
Security Warning
window will appear to download ActiveX
Controls. When using Windows XP, or Vista, log on with an
appropriate account that is authorized to install applications.
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Network congestion may prevent the Image screen from
appearing quickly. You may choose lower resolution to reduce
the required bandwidth.
How to check the device’s ActiveX
is installed on your computer
Go to C:\Windows\Downloaded Program Files and check to see if
there is an entry for the file “PControl”. The status column should
show “Installed”. If the file is not listed, make sure your Security
Settings in Internet Explorer are configured properly and then try
reloading the device’s home page. Most likely, the ActiveX control
did not download and install correctly. Check your Internet Explorer
security settings and then close and restart Internet Explorer. Try to
browse and log in again.
Internet Explorer displays the
following message: “Your current
security settings prohibit
downloading ActiveX controls”.
Setup the IE security settings or configure the individual settings to
allow downloading and scripting of ActiveX controls.
The device work locally but not
externally.
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Might be caused from the firewall protection. Check the Internet
firewall with your system or network administrator. The firewall
may need to have some settings changed in order for the device
to be accessible outside your LAN.
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Make sure that the device isn’t conflicting with any other web
server running on your LAN.
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Check the configuration of the router settings allow the device to