Epson PRO 4800 - Manual (Page 139)

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Solving Problems | 139
Solving Miscellaneous Printing Problems
If your printouts are not what you expected, try the suggestions below:
Problem Solution
The printer stops
printing
unexpectedly. ◗ If the Pause light is flashing, the printer is performing a maintenance procedure or
waiting for ink to dry. Check the display message and lights on the control panel.
Wait until the
Pause light stops flashing.
◗ Check the display message and lights on the control panel to see if an error has
occurred. Follow the instructions for the messages beginning on page 130.
The printer sounds as
if it’s printing, but
nothing prints. ◗ Follow the instructions beginning on page 104 to clean the print head.
◗ Communication between the computer and printer may have been momentarily
interrupted. Try restarting the computer and printing again.
Nothing prints. ◗ Turn off the printer and computer. Make sure the interface cable is securely
plugged in. Then restart the printer and computer.
◗ Make sure the interface cable meets the required specifications. See page 11 or 12.
◗ The printer port setting doesn’t match the printer connection port (Windows).
Windows XP: Click Start > Control Panel > Printers and Other Hardware >
Printers and Faxes. Right-click the icon for your printer, then select Properties.
Click the Ports tab and make sure your printer port is selected.
Windows 2000: Click Start > Settings > Printers. Right-click the icon for your
printer, then select Properties. Click the Ports tab and make sure your printer port is
selected.
◗ Follow the instructions beginning on page 126 to uninstall your printer software.
Then locate your printer software CD-ROM and reinstall the software. You can also
download and install the latest driver for Macintosh or Windows from the Epson
website at http://prographics.epson.com.
Problem Solution
Your print has incorrect or
garbled characters. ◗ Make sure your software is installed correctly and the printer is selected.
◗ Clear any stalled print jobs from the Print Center or Printer Setup Utility
(Mac OS X).
◗ Turn off the printer and computer. Make sure the interface cable is securely
plugged in at both ends.
sp4800Guide.book Page 139 Tuesday, March 7, 2006 3:49 PM