AEC Continuous Vacuum/Pressure Conveying Systems - Manual (Page 22)

Single- and Dual-Blower Continuous Vacuum/Pressure Systems Page 21
3 Shipping Information
3-1 Unpacking and Inspection
You should inspect your AEC vacuum/pressure system and components for possible
shipping damage. If the container and packing materials are in re-usable condition, save
them for reshipment if necessary.
Thoroughly check the equipment for any damage that might have occurred in transit,
such as broken or loose wiring and components, loose hardware and mounting screws,
etc. In case of breakage, damage, shortage, or incorrect shipment, refer to the following
sections.
3-2 In the Event of Shipping Damages
Important!
According to the contract terms and conditions of the Carrier,
the responsibility of the Shipper ends at the time and place of
shipment. The Carrier then assumes full responsibility of the
shipment.
; Notify the transportation company’s local agent if you discover
damage.
; Hold the damaged goods and packing material for the examining
agent’s inspection. Do not return any goods to AEC, Inc. before the
transportation company inspection and authorization.
; File a claim against the transportation company. Substantiate the claim
by referring to the agent’s report. A certified copy of our invoice is
available upon request. The original Bill of Lading is attached to our
original invoice. If the shipment was prepaid, write us for a receipted
transportation bill.
; Advise AEC, Inc. regarding your wish for replacement and to obtain an
RMA (return material authorization) number.
Parcel Post Shipment
; Notify AEC, Inc. at once in writing, giving details of the loss or
damage. This information is required for filing a claim with our
insurance company.