Thinklogical VDA Manual - Manual (Page 15)

V D A S e r i e s D V I S p l i t t e r s , R e v . C , M a y , 2 0 1 4 Page 12
Except for the express warranty set forth above, to the fullest extent permitted under applicable
law, Thinklogical
® LLC and its suppliers disclaim any and all other warranties, express and
implied, including without limitation the implied warranties of merchantability, fitness for a
particular purpose, title and non-infringement.
If the defective product is returned to the authorized dealer within one (1) year of the delivery date, repair
or replacement of the product will be made. Repairs may be made with refurbished parts. If repair or
replacement is not possible, Thinklogical may keep the defective product and refund the amount that you
paid for the defective product. These are Thinklogical’s sole obligations, and your exclusive remedies, for
a breach of the limited warranty set forth above.
To return a defective product, contact the Thinklogical authorized dealer from whom you purchased the
product. Do not return a product directly to Thinklogical without prior authorization from your dealer.
If you have received prior authorization from your dealer and are returning a product directly to
Thinklogical:
1. Contact a sales representative or call Customer Support at 1-800-291-3211 or 1-203-647-8700.
2. Describe the defect and Customer Support will issue a Return Merchandise Authorization
Number (RMA#).
3. Pack the product in its original packing, if possible, and write the RMA number on the box.
4. Return the product to:
Thinklogical, LLC ®
Attn: RMA# [Insert the RMA# issued to you, by Thinklogical, here.]
100 Washington Street
Milford, CT 06460 USA
5.2.2 Our Address
If you have any issue with the product, have product questions or need technical assistance with your
Thinklogical
®
system, please call us at 1-800-291-3211 (USA only) or 1-203-647-8700 and let us help.
If you’d like to write us, we are located at:
Thinklogical, LLC ®
100 Washington Street
Milford, Connecticut, USA 06460
Thinklogical, LLC ® products carry a one year warranty, with longer terms available at time of purchase
on most products. Please refer to your product invoice for your products Warranty Terms & Conditions.