Thinklogical VDA Manual - Manual (Page 14)

V D A S e r i e s D V I S p l i t t e r s , R e v . C , M a y , 2 0 1 4 Page 11
Email
Thinklogical is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone.
We will do our best to respond to your email inquiries promptly. Please use one of the following
email addresses:
[email protected] – Information on Thinklogical
®
and our products.
[email protected] – Sales Department - orders, questions or issues.
[email protected] – Product support, technical issues or questions, product
repairs and request for Return Merchandise Authorization.
Telephone
Product & Customer Support: 1-203-647-8700
US Commercial & Canada Sales: 1-203-647-8769
US Federal Government Sales: 1-203-647-8716
Toll Free in the Continental US: 1-800-291-3211
International Sales (Europe, Middle East, Africa): 1-203-647-8704
International Sales (Asia Pacific, Central & Latin America): 1-203-647-8734
Fax: 1-203-783-9949
Please contact our expert sales staff in Milford, CT. We are here Monday through Friday from
8:30am to 5:00pm, Eastern Time Zone. We’ll provide a representative’s direct dial phone
number when you call.
If leaving a voice message, please provide a preferred time to call back so we may reach you at
your convenience.
Our switchboard attendant will direct your call during regular business hours. We have an
automated attendant answering our main telephone switchboard after regular business hours
and holidays. You can leave voice messages for individuals at any time.
Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your
cover sheet and provide return contact information.
5.2. Product Support
Thinklogical’s support personnel are available Monday through Friday from 8:30am to 5:00pm, Eastern
Time Zone. If your application might require assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make arrangements to help you with your
Thinklogical products.
5.2.1 Warranty
Thinklogical ® LLC (“Thinklogical”) warrants this product against defects in materials and workmanship
for a period of one (1) year from the date of delivery (ordinary wear and tear excluded). This limited
warranty does not cover defects resulting from (i) use of the product other than as described in the
applicable documentation for the product; (ii) modifications to or repairs of the product that are made by
any party other than Thinklogical or a party acting on Thinklogical’s behalf, or (iii) combination of the
product with third party products that is not consented to by Thinklogical. Occurrences of events
described in (i) – (iii) shall void the foregoing warranty. This warranty gives you specific legal rights, and
you may also have other rights which vary from state to state.