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15 troubleshooting – Denon AVR-5800 User Manual

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15 TROUBLESHOOTING

If a problem should arise,first check the following.
1. Are the connections correct ?
2. Have you operated the receiver according to the Operating Instructions ?
3. Are the speakers, turntable and other components operating property ?
If this unit is not operating properly, check the items listed in the table below. Should the problem persist, there may be a malfunction.
Disconnect the power immediately and contact your store of purchase.

Symptom

Cause

Measures

Page

DISPLAY not lit and sound not produced
when power switch set to on.

• Power cord not plugged in securely.

• Check the insertion of the power cord plug.

6

DISPLAY lit but sound not produced.

• Speaker cords not securely connected.
• Input source selector button position is not

appropriate.

• Volume control set to minimum.
• MUTING is on.
• No digital signal is being input.
• Speaker A or B button is set to “OFF”.

• Connect securely.
• Switch to the proper position.

• Turn volume up to suitable level.
• Switch off MUTING.
• Properly select a digital signal input source.
• Set the button for the connected speaker

terminals to “ON”.

12, 13

33

34
35
28
19

Nothing is displayed on monitor.

• AVR-5800’s video output jacks and monitor’s

input jacks are not properly connected.

• Monitor TV’s input setting is wrong.

• Connections of the various component’s video

signals are not unified.

• Check that the connections are correct.

• Set the TV’s input selector to the jacks to which

video signals are connected.

• Unify to composite or S jack.

7 ~ 9

7 ~ 9

7 ~ 9

No dts sound is produced.

• DVD player’s audio output setting is not set to bit

stream.

• DVD player is not dts-compatible.
• AVR-5800’s input setting is set to analog.

• Make the DVD player’s initial settings.

• Use a dts-compatible player.
• Set to AUTO or dts.

33

Copying from DVD to VCR is not
possible.

• Mode video software contains copy prohibit

signals.

• Copying is not possible.

No sound is produced from subwoofer.

• Subwoofer’s power is not on.
• Subwoofer’s initial setting is set to “NO”.
• Subwoofer’s output is not connected.

• Turn on the power.
• Set the setting to “YES”.
• Connect properly.

19
13

No test tones are produced.

• Surround mode is set to a mode other than

Dolby Surround.

• Set to Dolby Surround.

No sound is produced from surround
speakers.

• Surround mode is set to “STEREO”.

• Set to a mode other than “STEREO”.

Dolby Digital is not possible with LDs.

• Not connected to Dolby Digital jacks.

• Connect the LD player’s Dolby Digital RF output to

the AVR-5800’s Dolby Digital RF input jacks.

7

This unit does not operate properly when
remote control unit is used.

• Batteries dead.
• Remote control unit too far from this unit.
• Obstacle between this unit and remote control

unit.

• Different button is being pressed.
• < and > ends of battery inserted in reverse.

• Replace with new batteries.
• Move closer.
• Remove obstacle.

• Press the proper button.
• Insert batteries properly.

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