Skutch Electronics BA-1000 User Manual
Page 12
Version 6.xx
Page 12
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This section has been provided to help the user in
case of problems. For best results, all of the
following procedures should be read and followed.
If after the following steps, you are still having
problems, go to the Customer Support section.
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If the audio quality of your outgoing messages is
poor, try the following:
Hold the microphone so the head is at
about chin level, approximately 3 inches
from your chin.
Speak your message in a loud clear voice.
The audio quality through the speaker
will never be as good as through the
phone line; so have the system call some
other phone you can listen to (make sure
the volume on the system is all the way
down).
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When the system initially powers up, it must set up
the phone line and local audio circuits. During this
process, the following conditions may appear.
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If the following message appears:
CODEC Initialize
Error--> CODEC 2
Most likely the microphone is plugged into the
system. The microphone MUST be unplugged
whenever you are NOT recording, otherwise the
system will, on power failure, lock up on this
message. You can only correct this problem by
removing the microphone, unplugging power, then
reconnect power.
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If the following message appears:
CODEC Initialize
Error--> CODEC 1
Most likely some strange signal occurred on the
phone line while the system was powering up. You
can correct this problem by removing the phone line
cord, unplugging power, then reconnect power; after
the system is at Menu, you can reconnect the phone
line cord.
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Once the unit detects an answer condition, it
activates the announcement portion of the system.
The announcement will play until it detects a
Disconnect
condition. The following are the
disconnect systems incorporated into the BA-1000:
The failure to detect a dialed digit within
5 seconds of a Consent code.
CPC disconnect. The unit will disconnect
upon the detection of a CPC pulse that is
detected over the phone line. The CPC
pulse is generated by the telephone
company and is not available in all areas.
This is the ONLY form of disconnect that
will give immediate disconnect once the
called party hangs up.
The reception of 5 seconds of steady dial
tone during an incoming response period.
The detection of a pre-determined
amount of no response periods.
The detection of continuous speech for the
length of time set by the Talk Limit
parameter in the System Setup mode.
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If the system is failing to disconnect when the called
party is hanging up, you can use either the Tone
Consent feature, or the No Response Hang Up
feature to solve your problem.
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All operation or technical questions should be
directed to the Customer Support Center at 916-
786-6186
, between 7:30 a.m and 4:30 p.m., Pacific
time.
Before calling the Customer Support Center, we
request that you have your system set up and within
arm’s reach of the telephone. This is essential for
accurate diagnosis of the problem. If the Customer
Support Center
determines that the unit must be
sent in for repair, the following procedures MUST
be followed.
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1) You MUST call the Customer Support Center
to report the problem the unit is experiencing
and to provide us with the return shipping
information and day time phone number.