Seaward Test n Tag Printer - Manual (Page 28)

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6. Trouble Shooting
A lot of print quality problems can be resolved by ensuring the
cartridge has been tensioned prior to installation in the printer as
described in Section 2.
The table below should help you resolve most problems.
Problem Resolution
No Transfer Printer in
Download menu on tester 1)Check firmware version in tester is
27a or higher.
2) Update tester firmware if
necessary.
No Re-test Period in
Asset Details menu on tester 1)Check firmware version in tester is
27a or higher.
2) Update tester firmware if
necessary.
No Green Power On Indicator 1)Check Power Supply plugged into
outlet socket and socket switched
on.
2) Check Power Supply is connected
to printer. Reseat incoming power
lead to printer.
3) Check Printer is switched on.
4) Try another power supply to
confirm power supply faulty if
possible.
5) Fault persists – contact Seaward
Technical Support.
Printer has flashing red light. 1)Place or reseat cartridge in printer
and lock in position. Switch off printer
and switch back on to reset flashing
red light.
2) Fault persists – contact Seaward
Technical Support.
Tester Printer Error Message
‘No Printer Connected’ Tester has had no response from the
printer.
1) Ensure the printer is switched on.
2) Ensure cartridge is in printer and
locked in properly.
3) Ensure interface cable from the
tester to the printer is connected.
4) Reseat interface cable.