Microcom 226 Users Guide - Manual (Page 55)

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Chapter 7: Troubleshooting
7.1 Troubleshooting Tips
The printer fails to turn “ON” and the indicator light located on the front panel fails to
light:
 Verify that the power cord is connected to the printer as well as the AC outlet.
 Verify t hat the printer power switch is in the “ON” position.
 Verify that the AC outlet is functioning properly.
 Contact your Service Representative.
The printer has no serial communication:
 Verify that the serial cable is properly connected to the printer and an available
serial port on the host computer.
 Verify that the host serial port is functioning properly.
 Verify that the printer and the host serial port parameters are set exactly the
same.
 Contact your Service Representative.
Vertical blank or light lines appear on printed areas:
 Clean the print head.
 Print head may need replaced.
 Contact your Service Representative.
The front panel indicator light is solid amber in color:
 Indicates that the printer is paused or a tag/tear mode is being used.
 Press the front panel button, light should turn green and resume printing if the
printer is paused.
 Remove the tag, the light should turn green if a tag/tear mode is enabled
 Contact your Service Representative.