Troubleshooting, English – Denon DVD-3910 User Manual

Page 41

ENGLISH

Special play modes for WMA and MP3 and JPEG files

Use the

and

cursor buttons to select the play mode, the • and ª cursor buttons to select the special

play mode.
• FOLDER (the WMA and MP3 and JPEG files in the folder are played in order starting from the selected

file)

• FOLDER REPEAT (all the WMA and MP3 and JPEG files in the folder are played repeatedly starting from

the selected file)

• DISC (all the WMA and MP3 and JPEG files on the disc are played in order starting from the selected file)
• DISC REPEAT (all the WMA and MP3 and JPEG files on the disc are played repeatedly starting from the

selected file)

• RANDOM ON (all the WMA and MP3 and JPEG files in the folder are played in random order starting from

the selected file)

• TRACK REPEAT (the select WMA, MP3 or JPEG file is played repeatedly)

NOTES:
• The DVD-3910 is compatible with image data stored in JPEG format, but DENON does not guarantee that

all image data stored in JPEG format can be viewed.

• Files with sizes of up to 30 Mbytes can be displayed.
• It may not be possible to play some CD-Rs/RWs due to disc properties, dirt, scratches, etc.
• When storing JPEG files on the CD-R/RW, set the writing program to store the files in the “ISO9660 level

1” format.

• Be sure to give JPEG files the extension “.JPG” and “.JPE”. Files with other extensions or with no

extensions cannot be viewed on the DVD-3910.

• Do not apply stickers, tape, etc., to either the label side or the signal side of CD-R/RW discs. If adhesive

gets on the surface of a disc, the disc may get stuck inside the DVD-3910 and be impossible to eject.

• Do not play CD-R/RW discs containing any files other than music CD files (in CDDA format), WMA, MP3

and JPEG files. Doing so may result in malfunction or damage, depending on the type of file.

• JPEG files written using Macintosh computers cannot be played.

TROUBLESHOOTING

Check again before assuming the player is malfunctioning

Are all the connections correct ?

Are you following the instructions in the manual ?

Are the amplifier and speakers operating properly ?

If the DVD-3910 does not seem to be functioning properly, check the table below. If this does not solve the
problem, the DVD-3910 may be damaged. Turn off the power, unplug the power supply cord from the power
outlet, and contact your store of purchase or nearest DENON sales office.

Symptom

Power does not turn on.

Playback does not start
when PLAY button is
pressed.
Playback stops immediately.

Picture does not appear.

Sound is not produced or
sound quality is poor.

Menu playback of video
CD’s is not possible.

Picture is disturbed during
the search operation.

Buttons do not operate.

No subtitles are displayed.

Audio (or subtitle) language
does not switch.

Angle does not switch.

Playback does not start
when the title is selected.

The password for rating
level has been forgotten.
Reset all the setting to
Factory Preset.

The disc is not played with
the audio or subtitle
language set as the default
setting.

Picture is not displayed in
4:3 (or 16:9).

Menu screen messages for
the desired language do not
display.

Check

Page

• Plug the power supply cord securely into the power outlet.

• Is there condensation on the disc or player ? (Let stand for 1 or 2 hours.)
• Discs other than DVDs,SuperAudio CDs, video CDs and music CDs cannot be

played.

• Disc is dirty. Wipe off the dirt.

• Check the connections.
• Check that VIDEO OUT has not been set to “VIDEO OUT:OFF” or “ALL OFF” for

PURE DIRECT MODE.

• Set the TV’s input to “video”.
• When the HDMI or DVI-D connector output the signals, no progressive signals from

the component video connector.
If you wish to use the component video output, set to “OFF” for HDMI/DVI SELECT.

• Check the connections.
• Properly set the input of the TV, stereo, etc.
• Check the “DIGITAL OUTPUT” and “COMPRESSION” settings.
• Digital signals cannot be output with Super audio CDs. Use analog connections.
• Area/layer of Super audio CD being played (MULTI/STEREO/CD) does not match

amplifier connections.

• When the video output setting at “PURE DIRECT” is set to ”VIDEO OUT: OFF” or

”ALL OFF”, no sound at HDMI connector.

• Menu playback is not possible with anything but video CDs with playback control.

• Some disturbance is normal.

• Some operations are disabled for some discs.

• Subtitles are not displayed for DVDs not containing subtitles.
• Subtitles are turned off. Turn the subtitles setting on.

• The audio (or subtitle) language does not switch for discs which do not include

multiple audio (or subtitle) languages.

• For some discs the audio (or subtitle) language cannot be switched when the

operation to switch it is performed, but can be switched on the menu screens.

• The angle cannot be switched for DVDs which do not contain multiple angles. In

some cases multiple angles are only recorded for specific scenes.

• Check the “RATINGS” setting.

• While the player is in the stop mode, hold the player’s SKIP

button and the

PLAY button down simultaneously and then hold the OPEN/CLOSE button down for
longer than 3 seconds (until “INITIALIZE” disappears from the TV monitor).
The lock will be released and all default settings and picture settings will return to
the default values.

• The disc does not play with the selected audio or subtitle language if that audio or

subtitle language is not included on that DVD.

• Set the “TV ASPECT” default setting to the proper setting for the connected TV.

• Check the default setting for the disc language’s menu language.

6~12

—

6~12

—

28, 29

6~12

—

21, 22, 23

9, 26

—

—
17

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