Daktronics AB-1010 - Manual (Page 33)

Maintenance & 4-9
d.
refuse equipment that has been damaged due to acts of nature or
auses other than normal wear and tear.
be invoiced for it. This second
voice represents the difference between the exchange price and the purchase price of the equipment.
30 w ou will be credited for the amount on the second invoice minus a
invo
Dak
Wh
acq
tative, call the
aktronics Help Desk for the RMA#. This will expedite the receiving process.
Return: Package and pad the item well so that it will not be damaged in shipment.
lectronic components such as printed circuit boards should either be installed in an enclosure or
nd a clear description of symptoms.
ervice
ue
Phone: Daktronics Help Desk: 1-877 / 605-1113 (toll free)
e-mail: [email protected]
at Daktronics. (Daktronics expects immediate return of the exchange part if it does not solve the
problem.) For most equipment, you will be invoiced for the replacement part at the time it is shippe
This invoice is due when you receive it.
Daktronics reserves the right to
c
If the defective equipment is not shipped to Daktronics within 30 working days from the invoice date,
it is assumed you are purchasing the replacement part and you will
in
This amount is due when you receive the second invoice. If you return the exchange equipment after
orking days from invoice date, y
restocking fee.
@To avoid a restocking charge, please return the defective equipment within 30 days from the
ice date.
tronics also offers a Repair and Return program for items not subject to exchange.
ere to Send: To return parts for service, contact your local representative prior to shipment to
uire a Return Material Authorization Number (RMA#). If you have no local represen
D
Packaging for
E
should be put in an anti-static bag before boxing. Please enclose your name, address, phone number
a
Mail: Daktronics, Inc., Customer S
PO Box 5128
331 32nd Aven
Brookings, SD 57006
or 1-605 / 697-4034
Customer Service Fax: 1-605 / 697-4444
Troubleshooting