Daktronics AF-3065-34-RGB - Manual (Page 36)

Signal Converter (RS232/Fiber) 0A-1127-0239
Manual; Venus 1500 Operator’s, Version 2.0 ED-12717
Manual; Galaxy Outdoor 34mm Louvered Displays ED-12835
Ribbon Cable; 40 Cond. 30 AWG 18”
(Controller to Module, Module to Module)
W-1412
Ribbon Cable Assy; 40 Pos, 66” W-1439
Ribbon Cable Assy; 40 Pos, 36” W-1423
Cable; 22 AWG (Light Sensor/Temp Sensor to Controller) W-1234
Flipped PC Connector; DB9F/RJ11F 0A-1146-0029
Digital Temp Sensor 0P-1151-0003
Electrical Contact Cleaner Lubricant / Cal-Lube CH-1019
4.12 Daktronics Exchange/Repair & Return Programs
To serve customers’ repair and maintenance needs, Daktronics offers both an exchange and a repair
and return program. The exchange program reduces down time by providing timely replacement of
key components. This service is provided to qualified customers who follow the program guidelines
explained below. It is our pleasure to provide this service to ensure you get the most from your
Daktronics products. Please call our Help Desk (1-877 / 605-1113) if you have any questions
regarding the exchange program or any other Daktronics service.
When you call the Daktronics Help Desk, a trained service technician will work with you to solve the
equipment problem. You will work together to diagnose the problem and determine which exchange
replacement part to ship. If, after you make the exchange, the equipment still causes problems, please
contact our Help Desk immediately.
If the replacement part fixes the problem, package the defective part in the same packaging the
replacement part arrived in, fill out and attach the enclosed UPS shipping document and RETURN
THE PART TO DAKTRONICS. (You may use the same box and packing the exchange part was
sent in.) This will speed up the transaction and alleviate confusion when the failed component arrives
at Daktronics. (Daktronics expects immediate return of the exchange part if it does not solve the
problem.) For most equipment, you will be invoiced for the replacement part at the time it is shipped.
This invoice is due when you receive it.
Daktronics reserves the right to refuse equipment that has been damaged due to acts of nature or
causes other than normal wear and tear.
If the defective equipment is not shipped to Daktronics within 30 working days from the invoice date,
it is assumed you are purchasing the replacement part and you will be invoiced for it. This second
invoice represents the difference between the exchange price and the purchase price of the equipment.
This amount is due when you receive the second invoice. If you return the exchange equipment after
30 working days from invoice date, you will be credited for the amount on the second invoice minus a
restocking fee.
@To avoid a restocking charge, please return the defective equipment within 30 days from the
invoice date.
Daktronics also offers a Repair and Return program for items not subject to exchange.
Where to Send: To return parts for service, contact your local representative prior to shipment to
acquire a Return Material Authorization Number (RMA#). If you have no local representative, call the
Daktronics Help Desk for the RMA#. This will expedite the receiving process.
Packaging for Return: Package and pad the item well so that it will not be damaged in shipment.
Maintenance & 4-10
Troubleshooting