Daktronics BA-1518 Generation IV Multi-Section Outdoor LED Scoreboard - Manual (Page 74)

8-10 Scoreboard Maintenance
and Trouble Shooting
Description Location Daktronics Part No.
Indicator, soccer, outdoor LED,
amber
Scoreboard 0P-1192-0241
8.9 Daktronics Exchange and Repair and
Return Programs
To serve customers’ repair and maintenance needs, Daktronics offers both an Exchange Program
and a Repair and Return Program.
Exchange Program
Daktronics unique Exchange Program is a quick, economical service for replacing key parts in
need of repair. If a part requires repair or replacement, Daktronics sends the customer a
replacement, and the customer sends the problem part to Daktronics. This not only saves money,
but also decreases display downtime. To participate in the Exchange Program, follow these steps:
1. Call Daktronics Customer Service: at 877-605-1115 (toll-free) or 605-697-4036
2. When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part, which is being replaced.
a. Package the old part in the same shipping materials in which the replacement
part arrived.
b. Fill out and attach the enclosed UPS shipping document.
c. Ship the part to Daktronics.
3. You will be billed for the replacement part immediately, unless you have a qualifying
service agreement in place.
In most circumstances, you will be invoiced for the replacement part at the time it is shipped.
This bill, which represents the exchange price, is due when you receive it.
4. You must send the problem part to Daktronics within 30 days.
If you do not ship it to Daktronics within 30 working days from the invoice date, Daktronics
assumes you are purchasing the replacement part outright with no exchange. You will
therefore be invoiced for the replacement part at the full purchase price, with the balance due
upon receipt. The second invoice represents the difference between the exchange price (billed
previously) and the full purchase price of the part. If you return the exchange equipment after
30 working days from the invoice date, you will be credited for the amount on the second
invoice, minus a restocking fee.
Note: Second invoice policies also apply to customers with qualifying service agreements in
place. To avoid a restocking charge, return the part, which has been replaced within 30
days of the invoice date.
5. If the replacement part does not solve the problem, return the part within 30 working
days or you will be billed for it at full purchase price.