Daktronics BA-1518-11 Multi-Section Outdoor LED Scoreboard - Manual (Page 46)

To meet customer repair and maintenance needs, Daktronics offers two options: an Exchange
Program and a Repair and Return Program.
Daktronics' unique Exchange Program is a quick, economical service for replacing key components
in need of repair. If a component fails, Daktronics sends the customer a replacement, and the
customer, in turn, sends the failed component to Daktronics. This not only saves money but also
decreases scoreboard downtime. Under normal circumstances, Daktronics sends a reconditioned
replacement part within 24 hours. In urgent situations, Daktronics ships using the fastest method
available.
Daktronics provides these plans to ensure users get the most from their scoreboards and
components. The company offers the service to qualified customers who follow the program
guidelines explained below. Please call the Help Desk – 877-605-1115 – if you have questions
regarding the Exchange Program or any other Daktronics service.
When you call the Help Desk, a trained service technician will work with you to solve the
equipment problem. You will work together to diagnose the problem and determine which
replacement part to ship. If, after you make the exchange, the equipment still causes problems,
please contact our Help Desk immediately.
If the replacement part fixes the problem, package the defective part in the same box and wrapping
in which the replacement part arrived, fill out and attach the enclosed UPS shipping document, and
RETURN THE PART TO DAKTRONICS. In most circumstances, you will be invoiced for the
replacement part at the time it is shipped. This bill, which represents the exchange price, is due
when you receive it.
Daktronics expects immediate return of an exchange part if it does not solve the problem. The
company also reserves the right to refuse equipment that has been damaged due to acts of nature or
causes other than normal wear and tear.
If you do not ship the defective equipment Daktronics within 30 working days from the invoice date,
Daktronics assumes you are purchasing the replacement part outright (with no exchange), and you
will be invoiced for it. This second invoice represents the difference between the exchange price
and the full purchase price of the equipment. The balance is due when you receive the second
invoice. If you return the exchange equipment after 30 working days from the invoice date, you will
be credited for the amount on the second invoice, minus a restocking fee. To avoid a restocking
charge, you must return the defective equipment within 30 days from the invoice date.
Daktronics also offers a Repair and Return Program for items not subject to exchange.
Return Materials Authorization: To return parts for service, contact your local representative
prior to shipment to acquire a Return Material Authorization (RMA) number. If you have no local
representative, call the Daktronics Help Desk for the RMA. This expedites repair of your
component when it arrives at Daktronics.
Packaging for Return: Package and pad the item well so that it will not be damaged in shipment.
Electronic components such as printed circuit boards should be installed in an enclosure or placed in
an antistatic bag before boxing. Please enclose your name, address, phone number and a clear
description of symptoms.
Maintenance and Troubleshooting 8-8