Daktronics CR-2004 Multi-Section Cricket Scoreboard - Manual (Page 36)

30 Scoreboard Troubleshooting
Description Location Daktronics Part #
Plug,
1
/
4
" phone Signal P-1003
Signal cord;
1
/
4
" phone 20' Signal W-1236
Signal cord;
1
/
4
" phone 50' Signal W-1237
Signal cord;
1
/
4
" phone 30' Signal W-1238
Cable; RS-232, DB9F to DB25M, 6' Signal W-1249
Signal cord;
1
/
4
" phone 10' Signal W-1340
5.10 Daktronics Exchange and Repair & Return Programs
Exchange Program
The Daktronics Exchange Program is a quick, economical service for replacing key
components in need of repair. If a component fails, Daktronics sends a replacement part to
the customer who, in turn, returns the failed component to Daktronics. This not only saves
money but also decreases equipment downtime. Customers who follow the program
guidelines explained below will receive this service.
Before Contacting Daktronics
Identify these important numbers:
Display Serial Number: _________________________________________________________
Display Model Number: ________________________________________________________
Contract Number: ______________________________________________________________
Date Installed: _________________________________________________________________
Daktronics Customer ID Number: ________________________________________________
To participate in the Exchange Program, follow these steps.
1. Call Daktronics Customer Service.
Market Description Customer Service Number
Schools (primary through community/junior colleges),
religious organizations, municipal clubs and community
centers
877-605-1115
Universities and professional sporting events, live events
for auditoriums and arenas
866-343-6018
2. When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is being
replaced.
a. Package the old part in the same shipping materials in which the replacement
part arrived.
b. Fill out and attach the enclosed UPS shipping document.
c. Ship the part to Daktronics.