Auto-Zone Control Systems IP Module Kit Installation Guide for the IP Module Kit Used with CommLink IV & 5 (Version 01N) - Manual (Page 19)

IP MODULE
19 Technical Guide
Troubleshooting
Troubleshooting Procedures
Ethernet Connection When the device is connected to a
hub, verify that the LINK LED is lit on the CommLink device
and the ACT LED occasionally blinks. The ACT LED indicates
network activity and may be refl ecting other network traffi c.
Ethernet Connection, Routing Verify the route is available
to the CommLink and fi rewalls or proxies are confi gured to pass
TCP network traffi c on port 39288 if necessary. This can be
verifi ed by your Network Administrator.
IP Address Verify that the assigned IP Address is valid for the
local network and that it is not in use by any other device. Try
to PING the CommLink’s IP address to confi rm the address is
correct and responding.
NOTE: Make sure that the CommLink is connected as
shown in Figures 6 or 7 and all installation pro-
cedures have been completed prior to using the
“ping” command.
To do this, open a DOS session by opening a command prompt:
1. To open a command prompt, click , point
to , point to ,
and then click .
2. PING to the IP Address by typing:
ping IP address
Example:
ping 192.168.1.25
3. Press on the keyboard.
4. If no reply is received, fi rst check your PC’s IP
address and Ethernet connections. If problems
persist, consult your network administrator.
Prism 2 Software Verify that the IP address is correctly
entered in the connection profi le for the CommLink. Also verify
that the port is left blank in the profi le. This port area specifi es
Comm port settings, not an IP address port.
TCP Port Address The TCP port address 39288 is hard coded
into the EPROM of the CommLink and in Prism 2 software. It
cannot be changed by the end user. The TCP port address needs
to be set in your Prism 2 connection.
NOTE: WattMaster Controls Technical Support cannot
troubleshoot internal PC and/or Windows
® -based
operating system problems.
NOTE: WattMaster Controls Technical Support cannot
troubleshoot fi rewalls, routers, and/or problems
on a customer’s internal or external network. An
IT professional may need to be consulted.