KBC Networks WES User Manual
Page 17
WES Mesh Wireless System Operations Manual
TROUBLE-SHOOTING
Problem
Suggestion
IP address of the
directly connected
node will not reply
to ping response
- Verify correct static subnet setting on connected laptop/PC
- Verify correct type of cable needed between laptop/PC and
“Data In” of the PIM. Crossover cable may be necessary if the
LAN port of the computer is 10/100. If gigabit connection then
straight-through should be used.
- Verify power to the PIM
Problem
Suggestion
IP address of the
wirelessly
connected node will
not reply to ping
response
- Verify correct static subnet setting on connected laptop/PC
- Verify gateway setting of the laptop/PC matches the LAN IP of
the directly connected Mesh node.
- Verify a ping reply from the directly connected node
- Ping the node from the GUI interface of the cable connected
node.
- Verify correct type of cable needed between laptop/PC and
“Data In” of the PIM. Crossover cable may be necessary if the
LAN port of the computer is 10/100. If gigabit connection then
straight-through should be used.
- Check advanced routing (page 17 of this manual)
- Check rate and RSSIs listed under “Mesh Stations” on the
Network page (see page 12)
- Verify power to the PIM
Problem
Suggestion
No access to the
GUI via the
provided IP address
- IP address should be preceded by “https://” (i.e,
- Ping the IP using Command Prompt from your laptop/PC
Problem
Suggestion
Video drops in and
out; recovers on its
own
- Weak signal strength (check rate and RSSI from “Mesh
Stations” on Network page in the Mesh GUI interface.
- Align directional antennas using the tool or RSSI figures
Problem
Suggestion
Low RSSIs (signal
strengths)
- Try another frequency
- Make sure clear line-of-sight to intended radio
- If omni-directional antennas, try directional antennas.
- If directional antennas, align the antennas. Make sure
alignment is done in an “up/down” & “left-to-right” format in
very small increments. Align up or down until the strongest RSSI
(KBC recommends at least a 20 or above number for RSSI).
Then tighten the mounting. Then move left/right.
- Align using the alignment tool. Make sure other nodes are
turned off (except intended connected node)
Further assistance is available by contacting KBC at 888-366-4276 Monday-Friday 8am-
5pm Pacific Time for technical support. Or anytime via
E-mails are followed up before the end of the following regular business hours.
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WES Mesh Wireless System Operations Manual
WARRANTY INFORMATION
KBC extends the following LIMITED WARRANTY to the original owner/purchaser of this
product as follows:
-
Two years from the date of initial sale for all wireless and network products.
-
Five years from the date of initial sale for all fiber products.
1) If, within the specified warranty period, this product, or any part or portion thereof,
shall prove upon examination by KBC, to be defective in material or workmanship,
KBC will repair or replace such part or portion at KBC’s option. The warranty
period on the repaired or replaced part or portion of this product shall be limited to
the unexpired term of the original warranty. The buyer shall be responsible for all
shipping and transportation of the product to KBC for any performance under this
warranty.
2) Conditions and Exceptions:
a) Any accident to this product, any misuse or abuse, alternation, use in modified
form, or any attempt to repair this product shall void this warranty. These
conditions to the warranty include, but are not limited to, incorrect power
connections, physical damage due to mechanical shock, exposure to moisture,
and circuit modification.
b) SHOULD THIS PRODUCT PROVE DEFECTIVE FOLLOWING PURCHASE, THE
BUYER, NOT THE MANUFACTURER, DISTRIBUTOR, OR RETAILER, ASSUMES
THE ENTIRE COST OF ALL SERVICING OR REPAIR, EXCEPT AS OTHERWISE
PROVIDED BY THE TERMS OF THIS WARRANTY.
c) FOR BREACH OF ANY WRITTEN OR IMPLIED WARRANTY ON THIS PRODUCT,
THE BUYER IS LIMITED TO THE FOLLOWING DAMAGES. (1) THE COST OF
LABOR TO REPAIR OR REPLACE DEFECTIVE PARTS OR PORTIONS OF THIS
PRODUCT, AND (2) THE COST OF THE REPAIRED OR REPLACE PARTS OR
PORTIONS OF THIS PRODUCT.
d) NO OTHER EXPRESSED OR IMPLIED WARRANTIES HAVE BEEN MADE OR WILL
BE MADE ON BEHALF OF KBC WITH RESPECT TO THE SALE, REPAIR,
INSTALLATION, OPERATION, OR REPLACEMENT OF THIS PRODUCT. KBC
DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OF THIS
PRODUCT OR ITS FITNESS FOR ANY PURPOSE, AND THE BUYER AGREES THAT
THIS PRODUCT IS SOLD “AS IS” AND THAT THE ENTIRE RISK OF QUALITY
AND PERFORMANCE OF THIS PRODUCT IS WITH THE BUYER, EXCEPT AS
OTHERWISE PROVIDED BY THE TERMS OF THIS WARRANTY.
e) Some states/jurisdictions do not allow exclusions or limitations of incidental or
consequential damages, or limitations on how long an implied warranty lasts,
so the above exclusions or limitations may not apply to you.
f) If you do not wish to be bound by any of the provisions in this
warranty, please return the product(s) immediately.
3) Contact your dealer regarding return authorizations for out of
warranty repairs and any further product information.
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