Claims, Contact us, Technical information – ILUMINARC Ilumiline™ 36 IP User Manual
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Technical Information
Ilumiline 36 IP Optic (RGB or VW) User Manual Rev. 6
25
Claims
The carrier is responsible for any damage incurred during shipping. Therefore, if the received
merchandise appears to have damages caused during shipping, the customer must submit the
damage report and any related claims with the carrier, not ILUMINARC®. The customer must
submit the report upon reception of the damaged merchandise. Failure to do so in a timely
manner may invalidate the customer’s claim with the carrier.
For other issues such as missing components or parts, damage not related to shipping, or
concealed damage, the customer must make claims to ILUMINARC® within seven (7) days of
receiving the merchandise.
Contact Us
WORLD HEADQUARTERS - ILUMINARC®
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice:
(954) 923-3680
Fax:
(800) 544-4898
Technical Support
Voice:
(800) 762-1074
Email:
World Wide Web
UNITED KINGDOM AND IRELAND - Chauvet Europe Ltd.
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice:
+44 (0)1773 511115
Fax:
+44 (0)1773 511110
Technical Support
Email:
World Wide Web
MEXICO - Chauvet Mexico
General Information
Address: Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Voice:
+52 (728) 285-5000
Technical Support
Email:
World Wide Web
CHAUVET EUROPE - Chauvet Europe BVBA
General Information
Address: Stokstraat 18
9770 Kruishoutem
Belgium
Voice:
+32 9 388 93 97
Technical Support
Email:
World Wide Web
Outside the U.S., United Kingdom, Ireland, Mexico, or Benelux, contact the dealer of record. Follow their
instructions to request support or to return a product. Visit our website for contact details.