ILUMINARC Ilumiline™ 36 IP - Manual (Page 28)

Technical Information
24 Ilumiline 36 IP Optic (RGB or VW) User Manual Rev. 6
DO NOT write
the RMA #
directly on the
box. Instead,
write it on a properly
affixed label.
ILUMINARC ®
reserves the
right to use its
own discretion to
repair or replace returned
product(s).
Always keep the
original box and
all packaging
material as you
will need those to ship the
product back to
ILUMINARC
®
Returns Procedure
The user must send the merchandise prepaid, in the original box, and with its original packing
and accessories. ILUMINARC
® will not issue call tags.
Call ILUMINARC ® and request a Return Merchandise Authorization Number (RMA #) before
shipping the product. Be prepared to provide the model number, serial number, and a brief
description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization Number
(RMA #). ILUMINARC
® will refuse any product returned without an RMA #.
Once you receive the RMA #, please include the following information on a piece of paper
inside the box:
· Your name
· Your address
· Your phone number
· The RMA #
· A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. As a suggestion, proper FedEx packing or
double-boxing is the shipping method ILUMINARC
® recommends.