CRU Forensic RTX - Manual (Page 11)

WiebeTech
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5. Firmware Updates
(Requires USB or FireWire connection)
Your WiebeTech Forensic RTX may require an update to its firmware. The Forensic Software Utility can
recognize this and install the appropriate firmware on your device. If your product is running outdated
firmware, you will see the following message upon activation of the Forensic Software Utility:
1. Click “Proceed with Update” to begin the
update process.
2. You will see a status bar showing the progress
of the update.
3. When the update is complete, you will see a
message that says “Firmware is now up to
date.”
6. Frequently Asked Questions
Q: What are HPA and DCO?
A: A Host Protected Area (HPA) and Device Configuration Overlay (DCO) are reserved areas on a hard
drive that are not accessible by the BIOS or OS. Data can be hidden behind an HPA or DCO. Forensic
RTX will alert you if there is an HPA or DCO so that you are aware of it and can take the necessary steps
to retrieve the hidden data. Forensic RTX’s write-block LED will blink if a drive with an HPA or DCO is
connected. If the drive does not have an HPA or DCO then the LED will light solid.
Q: Why is it necessary to update the firmware of my WiebeTech forensic device?
A: Firmware relates to the programs and data that control electronic products. Firmware is enhanced
over time, usually to add new features or increase compatibility. Updating firmware can improve the
functionality and dependability of your product. If your WiebeTech forensic device is utilizing outdated
firmware, the WiebeTech Forensic Software Utility can recognize this and implement up to date firmware
on your device. See section 5 of this manual for more information.
Q:
I've attached my Forensic RTX and can see the volume, but it shows up twice. Which one is the real
volume?
A: If you are seeing your Forensic RTX volume mounted twice, chances are the unit is connected to the
computer using both the eSATA and FireWire connections. When this is the case, the OS may attempt to
mount the RTX twice resulting in two volumes appearing. Simply turn off the RTX and unplug one of the
connections to resolve the problem.
Q: Why does my eSATA device appear as a Parallel SCSI device in System Profiler?
A: The "Serial ATA" tab in System Profile shows devices attached to the internal SATA bus, but not
always devices attached to an eSATA host card. Sometimes these devices will appear under the heading
"Parallel SCSI" instead. This is entirely normal and does not indicate a problem with the device or its
drivers.