Ms-01417, ms-01418, ms-01419, Ms-01420, ms-01421 card jam – Datacard Group CP60 User Manual

Page 92

Page 87

MS-01417, MS-01418, MS-01419, MS-01420, MS-01421
Card Jam

A card was stuck when attempting to read or write
magnetic stripe data on the card.

Possible Cause 1: The card is stuck in or near the magnetic stripe module.

Solution 1a: Remove the stuck card. Send the card to print again.

Solution 1b: Make sure cards are free of dirt or oil.

Solution 1c: If the message appears again, run a cleaning card, change the
cleaning sleeve, and then clean the rollers in the printer.

If you cannot fix the problem, contact your service provider for assistance.