Dm-00767 duplex jam, The card is lost in the duplex module – Datacard Group CP60 User Manual
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DM-00767 Duplex Jam
The card is lost in the duplex module.
Possible Cause 1: A card is jammed in or near the duplex module.
Solution 1a: Open the of the printer (1). Release any cards stuck in the
module (2). Make sure that the duplex mechanism can move freely in the
direction shown (3).
Solution 1b: If the card is stuck between the upper and lower duplex units,
remove the card from the printer. You might see a “PR 01706” message
after removing the card. Clear the message to continue.
Possible Cause 2: The rollers in the duplex mechanism are dirty.
Solution 2: Run a printer cleaning card, and then clean the printer rollers
including the duplex module rollers.
If you cannot fix the problem, contact your service provider for assistance.
Related Topics:
"Cleaning the printer" on page 39
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