D-Link DES-1012 - Manual (Page 3)

Hardware:
D-Link warrants its hardware products to be free from defects in workmanship and materials, under normal use
and service, for the following periods measured from date of purchase from D-Link or its Authorized Reseller:
Product Type Warranty Period
Complete products One year
Spare parts and spare kits 90 days
Your dealer, or your nearest D-Link office, can advise
whether a longer period of warranty applies to your
purchase, and if so, can provide you a separate certificate
of supplemental warranty.
The one-year period of warranty on complete products (or such longer period of warranty as may be offered as
to your purchase) applies on condition that the product's Registration Card is filled out and returned to a D-Link
office within ninety (90) days of purchase. A list of D-Link offices is provided at the back of this manual,
together with a copy of the Registration Card. Failing such timely registration of purchase, the warranty period
shall be limited to ninety (90) days.
If the product proves defective within the applicable warranty period, D-Link will provide repair or replacement
of the product. D-Link shall have the sole discretion whether to repair or replace, and replacement product may
be new or reconditioned. Replacement product shall be of equivalent or better specifications, relative to the
defective product, but need not be identical. Any product or part repaired by D-Link pursuant to this warranty
shall have a warranty period of not less than 90 days, from date of such repair, irrespective of any earlier
expiration of original warranty period. When D-Link provides replacement, then the defective product becomes
the property of D-Link.
Warranty service may be obtained by contacting a D-Link office within the applicable warranty period, and
requesting a Return Material Authorization (RMA) number. If a Registration Card for the product in question
has not been returned to D-Link, then a proof of purchase (such as a copy of the dated purchase invoice) must
be provided. If Purchaser's circumstances require special handling of warranty correction, then at the time of
requesting RMA number, Purchaser may also propose special procedure as may be suitable to the case.
After an RMA number is issued, the defective product must be packaged securely in the original or other
suitable shipping package to ensure that it will not be damaged in transit, and the RMA number must be
prominently marked on the outside of the package. The package must be mailed or otherwise shipped to D-Link
with all costs of mailing/shipping/insurance prepaid; D-Link will ordinarily reimburse Purchaser for
mailing/shipping/insurance expenses incurred for return of defective product in accordance with this warranty.
D-Link shall never be responsible for any software, firmware, information, or memory data of Purchaser
contained in, stored on, or integrated with any product returned to D-Link pursuant to this warranty.
Any package returned to D-Link without an RMA number will be rejected and shipped back to Purchaser at
Purchaser's expense, and D-Link reserves the right in such a case to levy a reasonable handling charge in
addition mailing or shipping costs.
Software:
Warranty service for software products may be obtained by contacting a D-Link office within the applicable
warranty period. A list of D-Link offices is provided at the back of this manual, together with a copy of the
Registration Card. If a Registration Card for the product in question has not been returned to a D-Link office,
then a proof of purchase (such as a copy of the dated purchase invoice) must be provided when requesting
warranty service. The term "purchase" in this software warranty refers to the purchase transaction and resulting
licence to use such software.