Dell 1000 - Manual (Page 52)

52
Solving Problems
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Other software problems
Memory Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B ACK UP YOUR FILES IMMEDIATELY
U SE A VIRUS - SCANNING PROGRAM TO CHECK THE HARD DRIVE , FLOPPY DISKS , OR C D S
S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
Start MENU
R UN THE D ELL D IAGNOSTICS — If all tests run successfully, the error condition is related to a software
problem.
I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves
the problem.
• See the software documentation for minimum memory requirements.
• Run the Dell Diagnostics.
I F YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Ensure that you are following the memory installation guidelines.
• Run the Dell Diagnostics.