Dell 1000 - Manual (Page 51)

Solving Problems
51
Slow computer performance or problems connecting to the Internet
A program stops responding
A program crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Windows operating system
A solid blue screen appears
S CAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an antivirus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
E ND THE PROGRAM —
1 Press simultaneously.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.
C HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
R UN THE P ROGRAM C OMPATIBILITY W IZARD — The Program Compatibility Wizard configures a
program so it runs in an environment similar to non-Windows XP operating system environments.
1 Click the Start button, point to All Programs → Accessories, and then click
Program Compatibility Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.