Boiler design, Safety devices, Servicing, maintenance and spare parts – Glow-worm Flexicom hx User Manual
Page 6: Introduction

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INTRODUCTION
- 6 -
Boiler
Design
Boiler Design
These boilers are designed to provide central heating from a 
fully pumped open vented or sealed water system and domestic 
hot water using a fully indirect cylinder.
Once the controls are set the boiler operates automatically.
Range Rating
The boilers are fully modulating for central heating, and it is 
therefore not necessary to range rate the boiler. However, if 
desired, it is possible to range rate the boiler between 10 and 
Max. output (according to the model), in 1kW increments, refer 
to section 11. 
Electrical Supply Failure
The boiler will not work without an electrical supply.
Normal operation of the boiler should resume when the 
electrical supply is restored. 
Reset any external controls, to resume normal operation of the 
central heating.
If the boiler does not resume normal operation press the reset 
button. If the boiler does not resume normal operation after this 
call your Installation/Servicing company or Glow-worm service. 
Overheating Safety
The boiler software is designed to recognise the potential for 
an overheat lockout and will shutdown before this happens. To 
restart the boiler, press the reset button on the controls fascia.
If the boiler fails to resume normal operation and all external 
controls are calling for heat, then call your Installation/Servicing 
company or Glow-worm service.
Safety Devices
Frost protection
The appliance has a built in frost protection device that protects 
the boiler from freezing. With the gas and electric supplies 
ON and irrespective of any room thermostat setting, the frost 
protection device will operate the pump when the temperature 
of the boiler water falls below 8
o
C.
A timer is used so that the temperature can be checked 
periodically. After 10 minutes the pump will be stopped if the 
temperature is higher than 10
o
C or has already reached 35
o
C.
The burner will activate if the boiler temperature does not reach 
10
o
C after 30 minutes or at any time if the temperature drops to
5
o
C.
The burner will switch off when the temperature reaches 35
o
C.
Condensate Drain Blockage
As a safety feature the
boiler
will stop working if the condensate
drain becomes blocked. During freezing conditions this may be 
due to the forming of ice in the condense drain external to the 
house. Release an ice blockage by the use of warm cloths on 
the pipe. The boiler should then restart. 
Condensate Drain
A plastic drain pipe must be fi tted to allow discharge of 
condensate to a drain.
Condensate should, if possible, be discharged into the internal 
household draining system. If this is not practical, discharge 
can be made externally into the household drainage system or 
a purpose designed soak away, see section 8 for more details.
Pluming from fl ue terminal
Like all condensing boilers this appliance will produce a plume 
of condensation from the fl ue terminal in cool weather. This is 
due to the high effi ciency and hence low fl ue gas temperature of 
the boiler. This is normal and not an indication of a fault.
Servicing, Maintenance
and Spare Parts
Servicing and Maintenance
To ensure the continued effi cient and safe operation of the 
boiler it is recommended that it is checked and serviced as 
necessary at regular intervals. The frequency of servicing will 
depend upon the particular installation conditions and usage.
If this 
appliance
is installed in a rented property there is a duty
of care imposed on the owner of the property by the current 
issue of the Gas Safety (Installation and Use) Regulations, 
Section 35.
Servicing/maintenance should be carried out by a competent 
person approved at the time by the Health and Safety 
Executive in accordance with the rules in force in the countries 
of destination.
To obtain service, please call your installer or Glow-worm’s own 
service organisation using the telephone number on the inside 
front cover of this literature.
After servicing, complete the relevant Service Interval Record
section of the Benchmark Checklist located on the inside back 
pages of these instructions.
Spare Parts
Remember, when replacing a part on this appliance, use 
only spare parts that you can be assured conform to the 
safety and performance specifi cation that we require. Do not 
use reconditioned or copy parts that have not been clearly 
authorised by Glow-worm.
If a part is required contact Glow-worm’s own service 
organisation using the telephone number on the inside front 
cover of this 
booklet.
Please quote the name of the appliance, this infomation will be 
on the name badge on the front of the appliance.
If in doubt seek advice from the local gas company or Glow-
worm’s own service organisation using the telephone number 
on the inside front cover of this booklet.
