5 troubleshooting, Solving common problems, Contacting the technical support group – EXFO FOT-5200 Coarse Spectrum Analyzer User Manual
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5
Troubleshooting
Solving Common Problems
Here are some common situations, their possible cause and solutions.
Contacting the Technical Support Group
To obtain after-sales service or technical support for this product, contact
EXFO at one of the following numbers. The Technical Support Group is
available to take your calls from Monday to Friday, 8:00 a.m. to 7:00 p.m.
(Eastern Time in North America).
For detailed information about technical support, visit the EXFO Web site at
.
To accelerate the process, please have information such as the name and
the serial number (see the product identification label), as well as a
description of your problem, close at hand.
Problem
Possible Cause
Solution
Inferior sensitivity of LCD
Battery drained
Change and recharge
battery.
No display when pressing the
power button
Battery drained
Wrong battery format
Change and recharge
battery
Technical Support Group
400 Godin Avenue
Quebec (Quebec) G1M 2K2
CANADA
1 866 683-0155 (USA and Canada)
Tel.: 1 418 683-5498
Fax: 1 418 683-9224