Philips DVP642-17 - Manual (Page 33)

Troubleshooting
WARNING
Under no circumstances should you try to repair the system yourself, as this will
invalidate the warranty. Do not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair. If
you are unable to remedy a problem by following these hints, please call 1-800-531-0039
for help.
Problem
No power
No picture
Distorted picture
Completely distorted picture or
black/white picture with DVD
No sound or distorted sound
No audio at digital output
Disc can’t play
Picture freezes momentarily
during playback
No return to start-up screen when
disc is removed
Solution
Check if the AC power cord is properly connected.
Press the STANDBY ON (!) on the front of the
DVD Player to turn on the power
Refer to your TV’s manual for correct Video In
channel selection. Change the TV channel until you
see the DVD screen.
Check if the TV is switched on.
Sometimes a small amount of picture distortion may
appear, depending on the disc being played.This is
not a malfunction.
Connect DVD Player directly to the TV
Make sure the disc is compatible with the DVD
Ensure that the DVD PlayersTV Standard is set to
match that of the Disc and yourTV
Adjust the volume.
Check the audio cables and make sure both are
connected secured to the TV or Stereo Audio In jacks.
Check the digital connections.
Check if your receiver can decode MPEG-2 or DTS.
Hake sure digital output is set to PCM Only.
Check if the audio format of the selected audio
language matches your receiver capabilities.
A DVD+R/CD-R must be finalized.
Ensure the disc label is facing up.
Check if the disc is defective by trying another disc.
If you have recorded a Picture CD or MP3 CD
yourself, ensure that your disc contains at least 10
pictures or 5 MP3 tracks.
Check tite Disc's Region Code. It must be 1 or ALL
Check the disc for fingerprints/scratches and
dean with a soft doth wiping from center to edge.
Reset the unit by switching the player oft, then on
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