SilentKnight 5670 IntelliKnight Facility Management Software - Manual (Page 22)

5670 Silent Knight Software Suite
18 P/N 151241-L8
Communication Error Messages
The chart below describes communication error messages that could occur during
processing. These messages indicate that transfer of data did not occur. If you receive
one of these messages and do not know what caused it, see Troubleshooting
Communications problems below. If the problem persists, contact Silent Knight
Technical Support.
Troubleshooting Communication Problems
Troubleshooting communication problems can be complex because the problem could
be at either end of the connection. If communication did not occur or was incomplete,
here are some things to try.
When using a modem, make sure the communication device is connected to the phone
line and that dial tone is present. If you suspect that noise on the telephone line is
causing a problem, try any or all of the following:
• Hang up and try again.
• Initialize hardware. This will happen any time you close the queue and reopen it. You
may need to reset the modem, especially if you receive the “Modem Error” message.
Table 5: Communication Error Messages
Message Explanation
Error An error occurred during processing of the call. No data was transferred.
This message can indicate a wide variety of problems, including a problem
with the modem or noise on the telephone lines.
Timed Out The job was not completed because communication was not established
during the programmed timeframe.
No Carrier The job was not completed because the communication device could not
establish communication.
Modem Error The job was not completed because the software detected a problem with
the modem. Make sure the modem is turned on. Try reinitializing the
modem.
Busy Signal The communication device encountered a busy signal when attempting to
communication. Try again later.
No Answer The communication device did not receive an ACK signal.
No Dialtone A dialtone could not be detected by the communication device. Check that
the receiving device is turned on and is connected to the phone line.