Troubleshoot redlink bridge, Camera control via an app, Cannot connect via infrastructure mode – RED REDLINK™ BRIDGE User Manual

Page 22: Symptom, Potential resolutions, Lens control, Cannot connect t.h.c. to redlink bridge, Redlink bridge operation guide

REDLINK BRIDGE OPERATION GUIDE

955-0064, REV-B | 22

CAMERA CONTROL VIA AN APP

CANNOT CONNECT VIA INFRASTRUCTURE MODE

SYMPTOM
Cannot connect the camera to a wireless network.

POTENTIAL RESOLUTIONS

Ensure that the wireless access point that you’re trying to connect to has DHCP enabled.

Move the camera closer to the access point. The REDLINK Bridge supports a wireless communication

range of approximately 50 feet. However, as with all wireless devices, the wireless communication range is

affected by any RF interference that may be in your area.

LENS CONTROL

CANNOT CONNECT T.H.C. TO REDLINK BRIDgE

SYMPTOM
Cannot connect a T.H.C. to the REDLINK Bridge.

POTENTIAL RESOLUTIONS

You can only connect one T.H.C. to the REDLINK Bridge at a time. Ensure that the REDLINK Bridge is dis-

connected from any T.H.C. before connecting a new one.

Ensure that the T.H.C. is running the most recent T.H.C. firmware. To download T.H.C. firmware, go to

Ensure that the wireless channel you select for the T.H.C. is the same wireless channel selected in-camera.

For more information on setting the wireless channel, go to

TROUBLESHOOT

REDLINK BRIDgE