Nixeus Fusion HD User Manual - Manual (Page 119)

Nixeus Technology, Inc.
119
• Customer (End User) must submit a RMA request with the product as part of the claim with a written detailed
description of the Product issue allowing Nixues to confirm the same, along with proof of purchase of the product (dated
receipt).
• The customer must first contact technical support from Nixeus Technical Support at [email protected], who will
attempt to assist and remedy the customer in resolving their issues and concern with the product. If the product is
considered defective or malfunctioning, the Customer (End User) must obtain a Return Material Authorization (“RMA”)
number by completing the RMA form and entering the assigned RMA Number assigned by [email protected] .
• After an RMA number is assigned, the defective/malfunctioning product must be packaged securely in the original or
other suitable shipping package to ensure that it will not be damaged in transit to Nixeus Technology, Inc. The RMA
number must be visibly and clearly marked on the outside of the package. Do not include any manuals or accessories
in the shipping package, Nixeus will only replace/repair the defective/malfunctioning product and will not ship back any
accessories.
• The Customer (End User) is responsible for all incoming shipping charges to Nixeus. RMA replacements need be fully
insured by the customer expense and shipped to Nixeus Technology, Inc., 12981 Ramona Blvd., Suite C, and Irwindale, CA
91706. Nixeus will not be held responsible for lost packages shipped during transit to Nixeus’s Office. Nixeus will ship
back the repaired or replacement package any common carrier selected by Nixeus. Return shipping fees shall be paid
by Nixeus, if a United States address is used, otherwise the product will be shipped to you using freight collect.
Expedited shipment methods are available at Customers (End Users) expense upon request. We “Nixeus” reserve the
right to deny and reject any returned products if guidelines/instructions and request are not met, return shipment will
be charged to the Customers “End Users” at their expense.
What Is Not Covered Under Limited Warranty:
The Limited Warranty provided by Nixeus does not cover the following:
Improper or incorrectly performed service maintenance or repairs voids this Limited Warranty. Products that Nixeus’s
judge to have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty
installation, repair or service in any way that is not contemplated in the documentation for the product, or if the model or
serial number has been altered, tampered with, defaced or removed, product failures due to power outages, and cosmetic
damage, and does not limit damage that are caused by shipment, due to act of God. Any hardware, firmware or other
products or services provided by anyone other than Nixeus.
Limitation of Liability:
NIXEUS IS NOT LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR
EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY
CHARACTER, WHETHER DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL (INCLUDING, BUT NOT
LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, LOSS OF REVENUE OR PROFIT, WORK STOPPAGE,
COMPUTER FAILURE OR MALFUNCTION, FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS
TO WHICH NIXES’S PRODUCT IS CONNECTED WITH, LOSS OF INFORMATION OR DATA CONTAINED IN,
STORED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO NIXEUS FOR WARRANTY SERVICE)