Cisco OL-18613-01 - Manual (Page 5)

19-5
Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition
OL-18613-01
Chapter 19 Do Not Disturb
Interactions and Restrictions
For remotely parked calls, DND overrides Park Reversion:
• If Phone A activates DND Ringer Off and shares a line with Phone A-prime, when Phone A-prime
parks the call, park reversion on Phone A will not ring and will honor the DND settings.
• If Phone A activates DND Call Reject, the park reversion call will not be presented to Phone A.
Pickup
For a locally placed Pickup request, Pickup overrides DND (both options). If Phone A is on DND and
has initiated any type of Pickup, the Pickup call would be presented normally and it will ring Phone A.
For a remotely placed Pickup request, DND overrides Pickup.
• If Phone A (with DND Ringer Off activated) shares a line with Phone A-prime, when Phone A-prime
initiates Pickup, the Pickup call to Phone A will not ring and will honor DND settings.
• If Phone A is in DND Call Reject mode, the Pickup call will not be presented to Phone A.
Hold Reversion and Intercom
Hold reversion and intercom override DND (both options), and the call gets presented normally.
MLPP and CER
MLPP (phones that are running SCCP) and CER calls override DND (both options). MLPP and CER
calls get presented normally, and the phone will ring.
Callback
For the originating side, callback overrides DND. When the activating device is on DND mode (both
options), the callback notification (both audio and visual) will still be presented to the user.
For the terminating side, DND overrides callback:
• When the terminating side is on DND Ringer Off, the Callback Available screen will be sent after
the terminating side goes off hook and on hook.
• When the terminating side is on DND Call Reject and is available (goes off hook and on hook), a
new screen will be sent to the activating device as “ has become available but
is on DND-R” if the activating device is in same cluster. Callback available notification will be sent
only after the terminating side disables DND Call Reject.
Pickup Notification
For the DND Ringer Off option, only visual notification gets presented to the device.
For the DND Call Reject option, no notification gets presented to the device.
Hunt List
If a device in a Hunt List has DND Ringer Off activated, the call will get still presented to the user when
a call gets made to that Hunt List. However, the DND Incoming Call Alert settings would still apply.
If a device in a Hunt List has DND Call Reject activated, any calls to that Hunt List will go to the next
member and will not get sent to this device.