Cisco OL-18613-01 - Manual (Page 15)

19-15
Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition
OL-18613-01
Chapter 19 Do Not Disturb
Troubleshooting the Do Not Disturb Feature
3. Cisco Unified Communications Manager rejects the call with the reason User Busy.
4. Phone B gets a beep tone only.
5. Phone B-prime, which is not on DND, rings normally.
High-Priority Call with DND Call Reject Enabled on a Shared Line
The following steps show the call flow for a high-priority call with DND Call Reject enabled on a shared
line:
1. Phone A activates DND Call Reject with a DND Incoming Call Alert setting of Beep Only.
2. Phone A calls Phone B.
3. Cisco Unified Communications Manager extends the call the Phone B.
4. Phone B answers the call.
5. Phone A parks the call.
6. Phone A-prime, which is not on DND, rings normally.
7. Park Reversion occurs, and Phone A rings normally.
Troubleshooting the Do Not Disturb Feature
The section provides troubleshooting information for both SIP and SCCP Cisco Unified IP Phones.
• Basic DND Troubleshooting, page 19-15
• Troubleshooting Phones That Are Running SIP, page 19-16
• Troubleshooting Phones That Are Running SCCP, page 19-16
• Troubleshooting DND Errors, page 19-16
Basic DND Troubleshooting
If DND does not operate as expected, the main thing to do is find out whether the settings maintained by
the SCCP station code are the same as what the user thinks they are, as shown in the following examples.
Verify DND status by toggling DND
If you toggle DND status using a softkey or a line button, you can see the new status in the LmFeatureInd
message that is sent to line control. (The new status implies the old status was the opposite.) You can
then toggle back.
The LmFeatureInd SDL trace gives the following three fields:
• feature: A value of 4 indicates DND.
• featureState: A value of 0 indicates on; a value of 1 indicates off.
• dndOption: A value of 0 indicates unknown; a value of 1 indicates ringer-off, and a value of 2
indicates call-reject.
Verify all DND settings by resetting the phone
If you reset the phone, all of the DND settings will be printed in the detailed SDI traces, for example:
StationD: (xxxxxxx) DND settings from TSP:
status=a, option=b, ringSetting=d