GTCO Summagrid VII - Users Guide User Manual
Page 27
Summagrid VII 27
Screen pointer appears to
shake or jitter
Unable to use the entire
tablet surface
Tablet is set too close to the
screen monitor.
Tablet’s frequency setting
may conflict with the display.
Incorrect format selected.
Software application set up
incorrectly.
Move the tablet farther away
from the screen.
Alternate the transducer’s
frequency. (See the Reducing
Monitor Interference section.)
Check your configurations
settings.
Check that the tablet is
identified in your software
application.
Returning your Tablet for Repair
If you believe you have a defective tablet, first see all topics in this section (above) and visit
our website at
for the latest support information.
If you’re still unable to properly operate your digitizer system, please call Technical Support
at 1.866.746.3015 or email us at
Technical Support will assist you in determining if your tablet is defective and will help you
obtain a Return Merchandise Authorization (RMA) number. Important: Please do not
return your product without first discussing the issue with, and receiving an RMA from, a
GTCO CalComp by Turning Technologies Technical Support Specialist.
Repackaging for Shipment
Whenever you ship electronic equipment, try to ship it in its original packing materials.
Because packing materials are static-charged, you should ship the cursor or any extra
electronics boards inside approved antistatic plastic bags.
If you are shipping the tablet or accessories to a GTCO CalComp by Turning Technologies
Service Center for repair, attach a tag to the equipment with the following information:
Model number
Serial number
Maintenance contract number (if applicable)
Return Merchandise Authorization number
Detailed description of the problem