GTCO Summagrid VII - Users Guide User Manual
Page 23
Summagrid VII 23
Troubleshooting
GTCO CalComp by Turning Technologies wants your experience with Summagrid VII to be a
successful one. If you ever encounter a problem, please follow the steps below:
1. Reread this manual to verify you have performed the correct steps.
2. Read the topics below to check for a solution to your problem. Review the
checklists, as well as the Troubleshooting Chart. Keep in mind that the problem
could be your computer, your display or your software, instead of the digitizer.
3. If your system still does not work, call GTCO CalComp by Turning Technologies
Technical Support at 1-866-746-3015 (in the U.S. or Canada) or email us at
. Outside the U.S. or Canada, contact your local
GTCO CalComp by Turning Technologies office or dealer. Please have the following
information available when you call:
Description of the problem
Name and version of software package being used
Type of computer you are using
Summagrid VII model and serial number (see bottom of digitizer)
Type of transducer you are using
4. Be at your computer when you call.
Reducing Monitor Interference
If you are experiencing monitor interference with your tablet, you can reduce the
interference by changing the frequency your transducer uses. This can be done only for
transducers that support changing the frequency.
Transducers with the following FCC ID numbers support two frequencies: ECPPPP, ECPPP2,
ECPPLTP, ECPPCURSOR4, ECPPCURSOR16 and ESPPCURSORII. Transducers with FCC ID
numbers other than those listed must have their frequency changed by GTCO CalComp by
Turning Technologies.
Changing the Frequency of the Cordless Cursor
1. Place the cursor on the tablet surface.
2. Press Buttons 1 and 2 simultaneously and hold for approximately three seconds.
3. The cursor turns itself off. You will know the cursor is off when the Indicator Light
on the tablet begins blinking.