GTCO Summagrid VII - Users Guide - Manual (Page 26)

Summagrid VII 26
 If you are using a PC, did the new software alter your AUTOEXEC.BAT file?
 Have you updated the software or its drivers?
 Are you loading another mouse driver?
 Did you reinstall the software, perhaps after a problem with your hard drive?
Double check your installation procedure and the driver you selected.
 Reinstall the software from its master diskettes. The program files may have been
corrupted.
Troubleshooting Chart
The following table lists common Super L VI problems, their causes and their solutions.
Problem Cause Solution
Frozen screen pointer
Transducer is in Sleep Mode.
Tablet plugged into the
wrong serial port on the
computer.
Tablet not powered
correctly.
Batteries low in transducer.
Software application set up
incorrectly.
Another device is connected
to a COM port that shares
the same IRQ as the tablet
COM port (i.e., your tablet is
connected to COM1 IRQ4
and your modem is
connected to COM3 IRQ4).
Press any button on the
transducer.
Is the serial port being used
correctly identified in your
software application?
Check that the power cable
is installed correctly.
Replace the batteries in the
transducer.
Check that the tablet is
identified in your software
application.
Move one of the devices to
another COM port. Contact
your system manufacturer
for assistance in relocating
the device.