GTCO DrawingBoard VI - Users Guide User Manual
Page 50
DrawingBoard VI 50
d. Any other cause which does not relate to a manufacturing defect.
3. Any product not sold or leased to a consumer within six months of GTCO CALCOMP BY
TURNING TECHNOLOGIES original sale date.
GTCO CalComp by Turning Technologies will pay all labor and material expenses for covered items,
but will not pay for the following:
1. Removal or installation charges.
2. Costs for initial technical adjustments (setup), including adjustment of user controls.
3. Certain shipping charges. (Payment of shipping charges is discussed in the next section of
this warranty.)
4. Packaging costs. (Customers should keep their boxes.)
Warranty Service Procedures
1. To obtain service on your GTCO CalComp by Turning Technologies product, contact the
Technical Support Department to receive a Return Material Authorization Number (RMA#)
and shipping instructions by calling: 1-866-746-3015.
2. Ship the product to GTCO CalComp by Turning Technologies with the RMA# marked clearly
on the outside of the box. Without a clearly marked RMA# on the shipping box, GTCO
CalComp by Turning Technologies reserves the right to refuse the shipment.
3. Although you must pay any shipping charges to ship the product to GTCO CalComp by
Turning Technologies for warranty service, GTCO CalComp by Turning Technologies will pay
the return shipping charges for ground shipment. Other shipping options are available at an
additional fee.
4. Whenever warranty service is required, the original dated sales invoice (or a copy) must be
presented as proof of warranty coverage and should be included in shipment of the product.
Please also include your name, address, telephone number, fax number, email address and
a description of the problem.
5. If GTCO CalComp by Turning Technologies determines that the unit is not defective within
the terms of the warranty, the consumer shall pay the cost of all freight charges, as well as
any repair charges.
Technical Support
Web-based Technical Support is available free of charge at
where current
driver releases, as well as comprehensive technical support, troubleshooting, Technical Bulletins and
FAQs can be found.
Telephone Technical Support is available free of charge to the original consumer for a period of 90
days from the date of purchase of the product. Please contact our Technical Support Department
at: 1-866-746-3015 or fax your request to:
480.998.1751.