Agasio A622W - Manual (Page 54)

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22. Warranty Information
1. Most products can be returned for either a refund or for a replacement of the same item. Refunds are
subject to a 15% restocking fee and must be requested within 14 days of receiving the item. An item
is not eligible for return after these 14 days. The restocking fee is ultimately deducted from the refund
amount. We charge this 15% restocking fee for all returns to encourage customers to purchase products
they intend to keep. This fee covers the cost of shipping the product to the customer. In addition, it covers
the time and resources spent on repackaging, repairing, and refurbishing these returned items to make
available for replacements. If the item is defective and a customer would like to return the product, Agasio
Digital Technologies LLC will waive the restocking fee for a full refund minus shipping costs (a $7.00 value).
2. For replacements, the customer is responsible for paying shipment charges when returning the product to
Agasio Digital Technologies LLC. Agasio Digital Technologies LLC will pay for shipment of the replaced
items back to the customer. After three months from the purchase date, the customer must also pay the cost
of shipping the item back to them. If an item is dead on arrival (DOA) and is not powering up or operating
correctly, the customer may replace the faulty item for a replacement item within 14 days and have shipping
charges reimbursed from the original payment of the order. Agasio Digital Technologies LLC ships all
domestic U.S. RMA repaired items by USPS Priority Mail or UPS Ground (3-7 days).
3. All RMA returned items must be sent via traceable means. Examples would be UPS, FedEx, DHL, or US
Postal Service Priority Mail. Be sure to retain the tracking information for your records. The customer is
responsible for the product until it is received by Agasio Digital Technologies LLC. Agasio Digital
Technologies LLC is liable for the returned item upon the receipt of shipment.
4. RMA turnaround time is within two (2) weeks (10 business days) after receipt of returned items. The
replacement item(s) will be ready for return shipment by this time. USPS or UPS (3-7 days) is the standard
method of shipment for U.S. domestic shipments. International Shipments will usually be sent via USPS;
however Canada Post or Royal Mail may also be used.
5. All items returned under an RMA will be repaired, or at Agasio Digital Technologies LLC’s discretion,
replaced with either new or factory refurbished parts. If a returned product is determined to be damaged or
misused, it will be left to the discretion of Agasio Digital Technologies LLC to determine if the product is
replaceable. Accidental damage or misused products will not be repaired or replaced under the product
warranty. If a product is functioning properly once received and processed through our RMA procedures, the
item may be returned to the customer at the customer’s expense.
6. International customers undergo a separate RMA process. If a product is returned to Agasio Digital
Technologies LLC’s US address, customers are responsible for customs charges including, but not limited
to, brokerage, taxes, duties, and other fees.
7. Replacements are processed upon product availability. Products cannot be exchanged for different products
once an RMA has been processed or received UNLESS the item being replaced is backordered or
unavailable. A similar product can be sent to the customer that is equal to or lesser than the original amount
of the purchase.
8. Agasio Digital Technologies LLC will not accept any packages without an open, valid RMA number
appearing on at least the shipping label or the outside surface of the box/packaging. Only the specific items
listed on the RMA will be accepted. All other items will be returned to the customer at the customer’s
expense. After return shipment of a repaired/replacement part to the customer, Agasio Digital Technologies
LLC will close the RMA.
9. Agasio Digital Technologies LLC shall NOT be liable under ANY circumstances for any indirect, incidental or
consequential damages or lost data.