Kofax Document Exchange Server 2.0 - Manual (Page 12)

Kofax Document Exchange Server Installation Guide for JBoss
8 Kofax, Inc.
Workflow processes that are in failed state cannot be restarted after an upgrade. If you attempt to
restart a failed workflow process after an upgrade, the following error occurs:
KAC 20004 - Cannot process the request at server “localhost.” The reported
error is “Internal data processing error: ‘Cannot find the definition, ID =
‘[email protected]’, in database’”.
Failed, paused, and terminated workflows can only be removed after an upgrade.
Restarting Kofax Document Exchange Server after a Rollback
After rolling back a failed Kofax Document Exchange Server upgrade, you may need to do the
following to restore normal operation:
„
Restart the KofaxServer service and any other services used by Kofax Document Exchange
Server.
„
Clear the browser’s cache.
Upgrade Notes for MFPs
Preparation for Upgrades
Before upgrading a Kofax Document Exchange Server with attached MFPs, make sure that all scan
jobs from the MFPs have been sent to the server. Any scan jobs that have not arrived at the server
are lost during the upgrade.
Upgrading the Kofax Document Exchange Server Application for Fujitsu
The Kofax Document Exchange Server application for the Fujitsu fi-6000NS network scanner must
be upgraded in order to use it with Kofax Document Exchange Server 2.0. If the application is not
upgraded, the device will not connect with Kofax Document Exchange Server 2.0. Refer to the
Kofax Document Exchange Server Administrator’s Guide for Fujitsu Network Scanners for instructions
on removing and installing the Kofax Document Exchange Server application.
Upgrading the Client Software for Other MFPs
Upgrading the MFP client software is optional for the other MFPs. For these devices, Kofax
Document Exchange Server 2.0 is backward-compatible with earlier versions of MFP client
software. If there are new features of the MFP client software that you want to use, uninstall the
current version of the client software, install or deploy the new client software, and redeploy your
profiles from Kofax Administration Console.
Refer to the Kofax Document Exchange Server administrator’s guide for your MFP for instructions
on installing client software.
Upgrade Notes for Shortcuts
Some global and personal shortcuts may need to be deleted and recreated after upgrading.
Redeploying Global Shortcuts for Kofax Capture
Global shortcuts created for Ascent Capture are upgraded for Kofax Capture. After the upgrade,
you need to redeploy the profiles for the global shortcuts in order for the shortcuts to work from
the MFPs.