Kofax Document Exchange Server 2.0 - Manual (Page 10)

Kofax Document Exchange Server Installation Guide for JBoss
6 Kofax, Inc.
space reaches a specified threshold. For information about freeing hard drive space, refer to the
Kofax Document Exchange Server Administrator’s Guide.
Dedicated Server Requirement
Kofax Document Exchange Server should not be installed on a domain controller or a system with
Active Directory. OpenLDAP, which is installed with Kofax Document Exchange Server, conflicts
with the port used by Active Directory and generates the following error: “OPENLDAP
Deployment Failure.”
Registry Access
Kofax Document Exchange Server needs to modify the Registry during installation. If you are
using software that restricts changes to the Registry, turn it off while installing Kofax Document
Exchange Server.
User Name Requirements
When typing the administrator user name during installation, note these rules:
„
The user name must be unique on the server.
„
You can enter any number of characters, but spaces and the following characters are not
permitted:
~ # % * \ ; / : & ? . ' , "
„
User names are case-sensitive.
Restarting the Server
Do not restart the server manually while the Kofax Document Exchange Server installation
program is running. Restarting the server will cause the installation to fail.
Invalid Drive Path
If you change the default path during installation, you must select an install path that includes a
valid local drive letter. The following error appears if you select a drive letter that does not exist.
You do not have write permissions to the chosen installation destination.
Using Kofax Document Exchange Server on a Virtual Machine (VM)
Kofax Document Exchange Server may not run properly on a VMware Virtual Machine when the
host computer has multiple processors, multiple cores, or hyperthreading enabled. The following
problems may occur:
„
When users attempt to download a PDF file, the following error appears. The text in italics
varies depending on your system and the files affected.
KDE 16017 - Cannot download the document. Verify that document is not
locked by another process. If the document cannot be downloaded, have the
system administrator verify that the VRS component has been installed with
the Kofax Document Exchange Server.
„
If PDF is selected as the format for a destination file, scanned documents will not be sent to
that destination. This setting also affects documents scanned from Kofax Document Scan
Server. These documents may appear in Kofax Document Exchange without pages and
preview images.