Kofax Communication Server 10.0.0 - Manual (Page 9)

TC/VoiceAccess Version 3.09.00 User Manual
© Copyright Kofax. All information is subject to change without notice. 9
3.4 T HE M AIN M ENU
After a successful login you are in the main menu.
The system divides messages into three categories: new incoming messages, old (already heard)
messages, and finally messages you just recorded and did not send yet.
Order of Sections (message category) Note
New messages If Present
Old (already heard) messages If Present
New recorded unsent messages If Present
Deleted messages If Present
At the beginning the system tells you how many new messages you have. Depending on the system
configuration, you will here: “You have 10 new messages” or you will here: “You have 10 new
voicemails 1 new fax and 15 new emails”
If you have new messages the system automatically starts playing them, beginning with the oldest,
which provides the correct time sequence for related messages. This default behavior can be changed
system-wide to playing the newest message first.
Next the system begins reading the old messages if there are any available.
After the old messages the unsent messages are read, and finally the deleted messages are played.
To restart at the beginning of the first section (new messages, if present) simply press the 3 key.
Note: Unsent messages and deleted messages are automatically deleted from the mailbox at the end
of each session. This means that you will never have unsent or deleted messages in your mailbox right
after you login.
Note: It can happen that the system detects an email as voice-mail or a voice-mail as email. This has
no influence on the functionality.
3.4.1 Listening to a Message
Each message consists of the actual message content and a header, containing related information like
sender, delivery date, status information and message flags.
If the message is a Voice mail, at first the content is played. This content can consist of several
attachments. At the end the header is played. If the name of the mailbox owner is not recorded, the
mailbox number is played. The phone number of an external call can only be provided if supported by
the telephone system.
If the message is an email, then the subject is played first.
After the subject and the body, the count of not playable attachments (such as *.doc or *.zip files) and
then the header is played.
While listening to your mails you can Key(s)
Rewind 5 seconds in a voice mail or one sentence in a “text” mail. 4
Forward 5 seconds in a voice mail or one sentence in a “text” mail. 6