Kofax Communication Server 10.0.0 - Manual (Page 3)

TC/VoiceAccess Version 3.09.00 User Manual
© Copyright Kofax. All information is subject to change without notice. 3
C C O O N N T T E E N N T T S S
1 ABOUT VOICE ACCESS ........................................................................................................... 4
2 RECEIVING VOICE MESSAGES IN YOUR INBOX ............................................................ 5
3 ACCESSING VOICE MESSAGES OVER THE PHONE ....................................................... 6
3.1 KEY FUNCTIONS .................................................................................................................................................. 6
3.2 LEAVING VOICE MAIL ....................................................................................................................................... 7
3.3 LOGGING IN TO YOUR MAILBOX ................................................................................................................... 8
3.4 THE MAIN MENU .................................................................................................................................................. 9
3.4.1 L ISTENING TO A M ESSAGE ...................................................................................................................................... 9
3.5 MESSAGE OPTIONS ........................................................................................................................................... 10
3.5.1 S END O PTIONS ...................................................................................................................................................... 11
3.5.2 R EPLY ................................................................................................................................................................... 11
3.5.3 P LAY H EADER ...................................................................................................................................................... 12
3.5.4 F ORWARD ............................................................................................................................................................. 12
3.5.5 H EAR A TTACHMENT L IST ..................................................................................................................................... 13
3.5.6 C OMPOSE M ESSAGE ............................................................................................................................................. 13
3.5.7 D ELETE /R ESTORE M ESSAGE ................................................................................................................................. 13
3.5.8 D ELETE A LL H EARD M ESSAGES ........................................................................................................................... 14
3.5.9 M ARK AS R EAD /U NREAD ..................................................................................................................................... 14
3.5.10 S END M ESSAGE .................................................................................................................................................... 14
3.6 CUSTOMIZING THE MAILBOX VIA TELEPHONE .................................................................................... 14
3.6.1 L OCKING THE M AIL B OX ....................................................................................................................................... 15
3.6.2 G REETING ............................................................................................................................................................. 15
3.6.3 C HANGE P ASSWORD ............................................................................................................................................. 15
3.6.4 P ERSONAL I DENTIFICATION .................................................................................................................................. 16
3.6.5 E NABLE /D ISABLE F ILTERING ............................................................................................................................... 16
3.7 CHANGING THE SPEECH PROFILES ............................................................................................................ 16
3.8 CUSTOMIZING THE MAILBOX VIA TC/PREFERENCES ......................................................................... 16