Kofax Communication Server 10.0.0 - Manual (Page 99)

Environment Guide Version 10.00.00
© Copyright Kofax. All information is subject to change without notice. 99
Changes apply only after M ODEL 305 is rebooted. You can reboot M ODEL 305 from the Reboot menu (see
below).
Versions
This menu displays version numbers of various software components of M ODEL 305.
Reboot
When selecting reboot, you are asked to press set to confirm the choice. All ongoing activities are
abandoned immediately. That implies that ongoing calls are interrupted.
It is recommended to reboot M ODEL 305 only if either some setting (IP address, net mask, and the like) has
changed or if the Line Server Diagnostic tool is run. Rebooting brings M ODEL 305 into maintenance mode
automatically.
8.1.4 Error Condition
KCS Behavior
The KCS system requires no user intervention as long as a fatal error occurs. Fatal errors are either
hardware defects or multiple software hang ups.
Fax Errors
If the system recognizes a fatal error on the fax module, the following will happen:
The whole system continues operation.
Only the interface where the error occurred is rebooted.
An error message file (TExxxx) is generated.
Other Errors
If the system recognizes a system error, the following will happen:
The whole system will be restarted.
The green LED starts to blink continuously.
An error message is written into the Application Event Log.
Error Message Format
CHANNEL: MODULE-TEXT or MODUL-TEXT
CHANNEL Number of the logical channel that caused the error in HEX-format. If no channel number
appears, the error was generated from a module which is used from all channels.
MODULE Name of software module that caused the error (e.g. TAM, TOS, KK99 …). If “?” is used
as module name, it is not specified
TEXT The complete error description
Error Classes
The 6 different levels are described in the table below:
Level Short Severity Description Examples