Kofax Communication Server 10.0.0 - Manual (Page 42)

Environment Guide Version 10.00.00
42 © Copyright Kofax. All information is subject to change without notice.
After some time it can be seen that the average Packet-Ack counters are within the limit (<50ms), but there
are too high spikes on the peak Packet-Ack counters (reaching up to 2000ms, see blue and red graph
above).
This means that the network between the TCOSS and LS1 servers does not fulfill requirements (peaks
must be lower than 1000ms). As a consequence, such network spikes may often cause LS1 reboots!
Eventlog Entries on Resource Bottlenecks
During the TCOSS operation, the most crucial Key Performance Indicators (“KPIs”) are being observed and
checked against configurable threshold limits. If these limits are exceeded, corresponding Windows event
log entries are generated.
Two kinds of measures are being computed:
1. Average of the particular value during the last measurement cycle
2. Peak of the particular value that occurred during the last measurement cycle
If any of these values (average or peak) exceeds corresponding threshold, following event log types would
be written:
1. If average for the particular counter exceeds its threshold limit, the event log of the type “Warning”
would be written (and thus sets the error state of this counter to warning). If the counter being in the
Warning state exceeds its threshold limit during any later measurement cycle, the Warning event log would
be also written.
2. If the average for the particular counter being in the warning fulfills its threshold limit, the event log of
the type “Information” would be written (and thus sets the error state of this counter to Ok).
3. If peak for any counter exceeds its threshold limit, the event log of the type “Information” would be
written (but no error state of peak counters is being kept).