Cannon Instrument TESC - Manual (Page 34)

TESC Operator's Manual, Rev 1.0
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Warranty CANNON®
Returning a product to CANNON®
Before returning a CANNON product for repair or service, make every attempt to identify the
problem. If, after careful checking, the problem remains unidentified or unsolved, telephone
CANNON Instrument Company (or the local service agent) to consult with a product
specialist. If the specialist cannot recommend a simple solution or repair, CANNON will
authorize the return of the product through the issuance of a Return Authorization number
(RA).
CANNON Telephone Number 814-353-8000
CANNON Fax Number 814-353-8007
Products returned to CANNON must be carefully packed. Ship prepaid to the following
address:
CANNON Instrument Company
ATTN: Return Authorization # __________
2139 High Tech Road
State College, PA 16803 USA
Please include the following:
Required information
• The Return Authorization number (RA).
• The name and telephone number of the person at your company to contact regarding the
product.
• Shipping and billing instructions for the return of the product to your location.
• A detailed explanation of the reason for the return. If the product is not covered by
warranty, the customer will be provided with an estimate of the repair costs and asked for
approval before any repairs are made. The customer will be required to issue a purchase
order for the cost of the repairs.
Hazardous materials
Stringent government regulations restrict the shipment of mercury. Please contact CANNON
before returning a product that could possibly contain mercury.
Shipping notification
Products returned without prior notification (by either telephone or fax), or without Cannon’s
authorization, will not be accepted. The customer may be billed a testing fee if a product is
returned to CANNON and found to be working properly.