Welch Allyn Service Tool, Installation and Configuration - Installation Guide - Manual (Page 17)

Welch Allyn Service Tool 14 Chapter 3 Operation
9. Enter the authorization code and then click Activate. The service
tool displays a message verifying a successful activation.
If activation fails, see “Troubleshoot the activation” on page 14.
10. Power down the device as described in its documentation.
Troubleshoot the activation
If the activation does not succeed, check the following, and
try again:
• Make sure that you rebooted the device. A new license takes
effect only after the device reboots.
• Confirm that you entered the correct authorization code.
• Check your Internet connection.
• Verify that the proper ports are open, as described in “Network
requirements” on page 5.
If activation still does not succeed, contact Welch Allyn Technical
Support for assistance.