Welch Allyn CardioPerfect Workstation Resting ECG Module - User Manual - Manual (Page 43)

CardioPerfect Workstation
Resting ECG Module - User Manual
DIR 80012333 Ver. E 43 / 54
9. Troubleshooting
In this chapter, some known problems and possible solutions are described.
The program does not respond when the recorder is switched on
Check the battery and replace or charge it when necessary. Make sure that the optical
fiber is properly connected.
When you work with a Unilink, check whether you have configured the software to use
the correct COM port.
When you use an ISA-CPCOM card, make sure that the address on the card matches
the setting for the address in the Recorder tab. Also make sure that the IRQ you are
using is not used by another device.
When you start a recording you do not see the ECG traces on the screen
and you receive a number of errors
Make sure that the setting for the sampling frequency in the Recorder tab of the ECG
settings matches the sampling frequency of your recorder. The sampling frequency can
be either 300, 600 or 1200 Hz.
Some buttons or menu entries are inactive
This is probably caused by the fact that your user role does not allow you to perform the
actions of those buttons or menu entries.
Test recovery
To recover a test after the database connection has been lost:
If during the test the connection to the database is lost, for example because of a loose network
cable,
the test will be saved in a file called “Emergency saved resting ECG #x.MDW” (x stands for
a number, which is automatically generated) in the database folder named in the error message.
After the database connection has been restored, this file can be imported into the database by
using the import function in the Workstation (File
– Import, browse to the folder and select the
correct file).
Technical Support
If you have a technical question that you cannot answer with the provided tools, please contact
our Installation & Support department or contact your local distributor.
When you contact the Installation & Support department via phone, e-mail or fax, please provide
the following information:
Your name, company name, address, phone number, fax number and e-mail address.
Product serial number.
Exact product name and version number.
Type of operating system.
Type of installation (network or standalone).
A copy of the Technical Support Form.
Complete description of the problem and the steps to reproduce it. If applicable we would