Sto wag e an d fe ature s, Features – Mercedes-Benz E-Wagon 2015 User Manual

Page 325

Vehicle remote malfunction diagnosis

With the vehicle remote malfunction diagno-

sis (Vehicle Health Check), the Customer

Assistance center can provide improved sup-

port for problems with your vehicle. During an

existing call, vehicle data is transferred to the

Customer Assistance Center. The customer

service representative can use the received

data to decide what kind of assistance is

required. You are then, for example, guided to

the nearest authorized Mercedes-Benz Cen-

ter or a recovery vehicle is called.
If vehicle data needs to be transferred during

an MB Info call or a Roadside Assistance call,

this is initiated by the Customer Assistance

Center. You will see the

Roadside Assis‐

tance Connected

message in the COMAND

display. If the vehicle remote malfunction

diagnosis can be started, the

Request for

vehicle diagnosis received. Start

vehicle diagnosis?

message appears in

the display.

Confirm the message with

Yes

When the

Vehicle Diagnosis Please

start ignition

message appears, turn

the SmartKey to position 2 in the ignition

lock (

page 157).

When the

Please

Please follow

follow the

the instruc‐

instruc‐

tions received by phone and move

your vehicle to a safe position.

message appears, follow the customer ser-

vice representative's instructions.

The message in the display disappears.
If you select

Cancel

, the vehicle remote

malfunction diagnosis is canceled com-

pletely.
The vehicle operating state check begins.

You will see the

Vehicle diagnosis

activated.

message.

When the diagnosis is completed, the

Send

vehicle diagnostics data//(Voice

connection may be//interrupted dur‐

ing

ing data

data transfer)

transfer)

message appears. The

vehicle data can now be sent to the Customer

Assistance center.

Press

to confirm the message.

The voice connection with the Customer

Assistance Center is terminated.
You will see the

Vehicle Diagnosis:

Transferring data...

message.

The vehicle data is sent to the Customer

Assistance Center.

Depending on what the customer service rep-

resentative agreed with you, the voice con-

nection is re-established after the transfer is

complete. If necessary, you will be contacted

at a later time by another means, e.g. by e-

mail or phone.
Another function of the vehicle remote mal-

function diagnosis is the transfer of service

data to the Customer Assistance Center. If a

service is overdue, the COMAND display

shows a message about various special offers

at your workshop.
USA only: this information can also be called

up under "Owners Online" at http://

www.mbusa.com.
Information on the data stored in the vehicle

(

page 29).

Information on Roadside Assistance

(

page 25).

Downloading routes

Downloading routes allows you to transfer

and save predefined routes in the navigation

system. To do this, an SD memory card must

be inserted into the COMAND system. If no

SD memory card is inserted, you must insert

the card into the card slot on the COMAND

system before saving.
A route can be prepared and sent either by a

customer service representative or via the

mbrace portal on the Internet.
Each route can include up to 20 way points.

Once a route has been received by the navi-

gation system, you will see the

name>

name> has

has been

been saved

saved to

to memory

memory card.

card.

Do you

you want

want to

to start

start route

route guidance?

guidance?

message in the COMAND display. The route is

saved to the SD memory card.

Features

323

Sto

wag

ature

This manual is related to the following products:

E-Sedan 2015