Kontron KTT30-mITX - Manual (Page 5)

KTD-N0857-B Page 2 Document Details
KTT30/mITX Users Guide
KONTRON Technology Technical Support and Services
If you have questions about installing or using your KONTRON Technology Product, then please notice that you will
find many answer in this Users Guide. To obtain support please contact your local Distributor or Field Application
Engineer (FAE).
Before Contacting Support: Please be prepared to provide as much information as possible:
 CPU Board
1. Type.
2. Part Number (find PN on label)
3. Serial Number if available (find SN on label)
 Configuration
1. CPU Type and Clock speed
2. DRAM Type and Size.
3. BIOS Revision (find the version info in the BIOS Setup).
4. BIOS Settings different than Default Settings (refer to the BIOS Setup section).
 System
1. O/S Make and Version.
2. Driver Version numbers (Graphics, Network, and Audio).
3. Attached Hardware: Harddisks, CD-Rom, LCD Panels etc.
Warranty
KONTRON Technology warrants its products to be free from defects in material and workmanship during the warranty
period. If a product proves to be defective in material or workmanship during the warranty period KONTRON
Technology will, at its sole option, repair or replace the product with a similar product.
Replacement Product or parts may include remanufactured or refurbished parts or components.
The warranty does not cover:
1. Damage, deterioration or malfunction resulting from:
A. Accident, misuse, neglect, fire, water, lightning or other acts of nature, unauthorized product
modification or failure to follow instructions supplied with the product.
B. Repair or attempted repair by anyone not authorized by KONTRON Technology.
C. Causes external to the product, such as electric power fluctuations or failure.
D. Normal wear and tear.
E. Any other causes which does not relate to a product defect.
2. Removal, installation and set-up service charges.
Exclusion of damages:
KONTRON TECHNOLOGY LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT. KONTRON
TECHNOLOGY SHALL NOT BE LIABLE FOR:
1. DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCON-
VENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS
OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS OR OTHER COMMERCIAL
LOSS, EVEN IF ADVISED OF THEIR POSSIBILITY OF SUCH DAMAGES.
2. ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.
3. ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.